Appointments

To make an instore appointment call us at (888) 765-4326 and speak to one of our agents or E-mail us at customercare@edwinnoveljewelrydesign.com. The information that will be needed to make an in store appointment is your full name, the best return call back number and the desired time for the appointment. We will also need to know the product you like to view or the reason for the appointment.

For in store appointment made for purchasing or for comparing merchandise, we would like to know what our customer desires to see before the appointment. We hold a large quantity of merchandise that can overwhelm or confuse a customer. We have a checkpoint between our vault, gemologist office and our showrooms because of our inventory control system, we want to be ready before the customer enters our showroom and avoid our customer from waiting to see our jewelry. We want to make sure that our gemologists will have time to work effectively with our customer service and find the best merchandise to suit the needs of the customer.

For in store repair or resizing, we need to know the invoice number of the merchandise and the full name of who will be coming to our facility. To make the experience efficient for a repair, we would need to know what is the issue with the merchandise and what needs to be repaired. If you need a re-sizing, we would like to know the difference in size or the size we need to make the ring. It is completely OK if you do not know your ring size, just expect few moments of delay.

For an in store pickup, we would need to see a valid ID and the credit card used. If the purchase was done with a wire, we only need a valid ID of the authorized person. We will ask for a signature from the authorized person who is picking up the online order.

If you cannot make it to your appointment, please let us know. We are usually very busy and we would like to use the time to help other customers. To cancel an appointment please call us or email us. We would really appreciate it and so would the customer who we would be able to help.

Thank you for choosing Edwin Novel Jewelry Design! We look forward to assisting you with your custom jewelry design needs!