All of our jewelry is individually made to order and that is why the processing time typically takes between 6-8 business days. It may take our team 2-3 weeks on some complex designs.
Expedited/rush orders are available in special circumstances (additional expediting fees may apply). Expediting cost varies between the time of year, allowable timeline, and complexity of your jewelry design. For further information and any request that requires our immediate attention you may contact us. .
Edwin Novel Jewelry Design is 100% responsible for lost shipping.
Most wholesale orders and orders over $40,000 will be shipped via armored vehicles.
For international orders, transit time could take between 3-21 days. International shipping fees may apply. Recipient is responsible to pay custom duties/tariffs.
All shipments are insured.
Tracking information will be provided to the customer immediately upon processing.
Orders are shipped discreetly to help keep gifts a secret.
All shipments from Edwin Novel Jewelry Design will require signature upon delivery.
Packages must be delivered only to the billing address specified by the credit card company.
Shipping carriers charge a $150 fee for packages refused. Therefore, refusing a package is subjected to the Return to Sender fee and a 25% cancellation fee.
Payment gateways charge a $60 fee when a payment dispute is filed. Therefore, payment disputes filed are subject to the dispute fee.
All customers shipping items to/or receiving items being shipped from Edwin Novel Jewelry Design are additionally bound to our Terms and Conditions.