Shipping & Delivery

PROCESSING TIME / PRODUCTION / MANUFACTURING

  • At Edwin Novel Jewelry Design, all of our products are individually made to order. Processing time typically takes between 6-8 business days. It may take our team 2-3 weeks on some complex designs. Every jewelry piece must uphold the standards of our quality control team before shipping.
  • Expedited/rush orders are available in special circumstances (additional expediting fees may apply). Expediting cost varies between time of year, allowable timeline, and complexity of your jewelry design. For further information and any request that requires our immediate attention you may contact us.

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SHIPPING POLICIES

  • Edwin Novel Jewelry Design is responsible for all purchases until it is delivered and signed.
  • Most wholesale orders and order over $40,000 will be shipped via armored vehicles.
  • For international orders, transit time could take between 3-21 days. International shipping fees may apply. Recipient is responsible to pay custom duties/tariffs.
  • All orders are fully insured by Edwin Novel Jewelry Design.
  • Tracking information will be provided to customer immediately upon processing.
  • Orders are shipped discreetly to prevent packages from being lost or stolen.
  • All shipments from Edwin Novel Jewelry Design will require signature upon delivery.
  • Packages must be delivered only to the billing address specified by the credit card company.
  • All customers shipping items to/or receiving items being shipped from Edwin Novel Jewelry Design are additionally bound to our Terms and Conditions, Shipping Policies, Return Policies, Layaway Plan Terms, Custom Order and Design Terms, Payment Method Policies, Warranty Terms, and will be subject to any additional terms and policies separately indicated within our website, invoices, credit applications, contracts, promissory notes, or any other document processed in regard to business conducted with Edwin Novel Jewelry Design.