Shipping & Delivery
PROCESSING TIME / PRODUCTION / MANUFACTURING
- All of our jewelry is individually made to order and that is why the processing time typically takes between 6-8 business days. It may take our team 2-3 weeks on some complex designs.
- Expedited/rush orders are available in special circumstances (additional expediting fees may apply). Expediting cost varies between the time of year, allowable timeline, and complexity of your jewelry design. For further information and any request that requires our immediate attention you may contact us. .
- Edwin Novel Jewelry Design is 100% responsible for lost shipping.
- Most wholesale orders and orders over $40,000 will be shipped via armored vehicles.
- For international orders, transit time could take between 3-21 days. International shipping fees may apply. Recipient is responsible to pay custom duties/tariffs.
- All shipments are insured.
- Tracking information will be provided to the customer immediately upon processing.
- Orders are shipped discreetly to help keep gifts a secret.
- All shipments from Edwin Novel Jewelry Design will require signature upon delivery.
- Packages must be delivered only to the billing address specified by the credit card company.
- Shipping carriers charge a $150 fee for packages refused. Therefore, refusing a package is subjected to the Return to Sender fee and a 25% cancellation fee.
- Payment gateways charge a $60 fee when a payment dispute is filed. Therefore, payment disputes filed are subject to the dispute fee.
- All customers shipping items to/or receiving items being shipped from Edwin Novel Jewelry Design are additionally bound to our Terms and Conditions.
Frequently Asked Questions
Edwin Novel Jewelry Design aims to create enduring pieces of jewelry that preserve precious moments forever. Their mission is to ensure that everyone can afford to propose with a real and natural diamond.
Edwin Novel Jewelry Design specializes in diamond engagement rings and sets, crafted with intricate detail, balance, and elegance.
Customers have highly rated the engagement rings from Edwin Novel Jewelry Design, mentioning that the rings are better than expected, made with intricate detail, and are very elegant.
Edwin Novel Jewelry Design stands behind their jewelry, ensuring that each piece is crafted to perfection and meets the expectations of their customers.
You can contact Edwin Novel Jewelry Design by calling (888)765-4326 or emailing Edwin Novel Jewelry Design customer service to CustomerCare@EdwinNovelJEwelryDesign.com. It seems Edwin Novel Jewelry Design response time for email and phone is relatively fast. you may find contact information on the official website of Edwin Novel Jewelry Design.