Receive 100% Credit & Upgrade to a New Design or Better Stone.
We at Edwin Novel Jewelry Design take pride in our life time exchange policy. We allow our customers to exchange any jewelry pieces purchased from us for a 100% credit towards their next purchase at any of our locations. We love to work with our customers and help them towards eventually purchasing their ideal jewelry. Nothing is more rewording then making our customers smile.
Exchange Policy is NOT transferable, and is only honored to original customer who purchased the item from Edwin Novel Jewelry Design. Exchange policy will be voided when our rings are resized by other companies. If jewelry purchased from us is tampered with, altered or repaired by other jewelers, the exchange policy and warranty will be completely voided. If the jewelry purchased from us is excessively damaged or is missing materials which are not covered in our life time warranty, the exchange policy we be voided. If we feel a customer is abusing our exchange policy , the exchange policy will be voided and the customer will be banned from doing business with our company. No refund will be given on any exchanges. If customer chooses to trade for item of lesser value than the original item, they will receive a credit towards their next purchase. If our customer chooses to exchange their order for a custom order piece, they will be allowed a 1-time credit only. Custom ordered pieces are not valid for our exchange policy .
For any questions feel free to contact us.