Is It Easy to Return to Edwin Novel?

Edwin Novel Return Policy

If you are unsatisfied with your purchase for any reason, you may return it within 30 days for a full refund. The timeline begins when you receive your order. It's important to know that upgraded shipping and expediting fees are non-refundable.

Please note that due to the complexity and the individual requirements, custom orders are not refundable.

Edwin Novel Exchange Policy

If you'd like to exchange your piece, we're proud to offer a 100% exchange policy for the lifetime of your product. Unless otherwise specified before purchase, all items are exchangeable for 100% credit. You can use this credit to purchase a new design, larger stone, or several different pieces.

Why Would I Return Jewelry?

There are many reasons you may want or need to return your piece(s). Here are a few of the most common reasons for return or exchange:

• The item was a gift, but was not to the giftee's taste - Perhaps the recipient likes complex designs, but was gifted a minimalist piece. No worries, we're happy to help exchange it for something they'll love.
• There was an allergy to the metal - While we use fine metals like platinum, and yellow, rose, and white gold, allergies are not uncommon. If you are experiencing a reaction to the metal, please contact us to initiate a refund or exchange.
• The jewelry was no longer needed - Whether the result of a canceled event, change in relationship status, or change in personal style, maybe your jewelry is no longer needed. We understand life is always full of surprises, and will work with you to refund your jewelry.
• Sizing issues - Despite our best efforts, sizing issues can sometimes occur. Whether your jewelry is too tight or loose on arrival, we’ll work to accurately resize an exchange for you.
• Damage or defects - Though incredibly rare, please contact us immediately if you notice any damage or defects on your jewelry. We’ll provide an undamaged exchange ASAP.

How to Return to Edwin Novel Jewelry Design

We strive to make returns as seamless as possible. Here is how to start the process:

• Contact one of our customer representatives by calling (888) 765-4326 or emailing customercare@edwinnoveljewelrydesign.com. Phone calls are accepted Monday to Friday from 8 AM - 4 PM PST, and you can email at any time. We'll be in touch as soon as possible.
• When you reach our customer service team, request a “RMA” (Return Merchandise Authorization) number. Be prepared to provide your customer service representative with your original order number, the description of the item(s) being returned, and whether you'd like to return or exchange the piece(s).
• When you have your RMA number, securely package your item(s) to ship back to us. Items can be shipped via the carrier of your choice. Please see packaging & shipping guidelines below. If you live in southern California, returns or exchanges may be dropped off in person at our Los Angeles headquarters. If you drop off returns/repairs/exchanges in person, request a receipt at the time you drop off your item(s).
• After shipping, please provide your customer service representative the tracking information via email or phone.
• When we have received your package, it will be checked by our gemologists, reviewed and confirmed by our accounting department, and cross-referenced with its corresponding original order. Please allow up to two weeks for this process.

Be sure that your item is in its original condition with the original jewelry box with a copy of the appraisal for a full refund. Packages missing the original appraisal are subject to a $50 fee, while missing boxes and invoices will incur additional fees.

The piece(s) must be in their original state. If any stones are removed, or the piece has been altered, re-sized, or damaged, the return/exchange policy and warranty will be voided.

Packaging & Shipping Guidelines

• Be sure to write the RMA number on the box. Packages without an RMA number will not be accepted.
• We recommend addressing your package to “Edwin Novel” only. Including "jewelry" on the exterior of the package increases the risk of theft.
• Be sure to include the original appraisal and jewelry box. Fees may apply if these items are not included within your return or exchange.
• You may use any shipping carrier as long as the item is shipped with a return tracking number, a valid signature, and is insured for a value meeting or exceeding the value of purchase. Edwin Novel Jewelry Design is not responsible for loss or damage of items shipped to us for any reason. The customer is responsible for handling loss or damage claims with their carrier's insurance provider.

How and When Will I Get My Refund?

Once we have reviewed your package and deemed it is eligible for a refund—typically a two week process— you will receive credit through your original payment method. Credit card payments will be refunded back to the original card used to place the order, and PayPal payments will receive a refund through PayPal. Orders that were paid via wire transfer or check will be paid via an Edwin Novel Jewelry Design company check. As will refunds of the difference on items accepted for a trade-in.

At Edwin Novel Jewelry Design, You Can Buy With Confidence

With our return and exchange policy, we make it simple to ensure you always get the diamond jewelry you want. Whether you're shopping for diamond stud earrings, your beloved's perfect engagement ring, or a special piece for yourself, we pride ourselves on quality in our jewelry and our customer service.

To hear what our customers have to say, check out some of our positive reviews.